Ebike insuranceGreenwich recovery
VanMoof insurance that goes and gets the bike back.
Your VanMoof already carries more anti-theft tech than almost any bike on the road — Kick Lock, alarm, GPS and cellular tracking. BackPedal adds the one layer that doesn't fit in a frame: a 24/7 UK operations team and recovery agents who physically bring stolen bikes home, with Sundays-backed insurance as the safety net, subject to standard policy terms. And because the tracking hardware's already in your bike, there's no install appointment — sign up online from anywhere in the UK.
- 79.7%Recovery rate
- ~48hTypical recovery time
- 24/7In-house ops team
S, A and X series qualify
S3, X3, S5, A5, S6 — if it's an S, A or X series, the built-in tracking is BackPedal-compatible and the install step disappears.
15% tracker discount
We don't fit hardware or send a mechanic, so the built-in-tracker discount comes off your quote automatically.
Set up within a day
Checkout takes minutes and there's no appointment to wait for — you're fully set up within one working day, anywhere in the UK.
Trusted by thousands of families, commuters, racers and delivery riders because we do more than just insure… we recover.
The Bike Hunters promise, running in the UK today
VanMoof riders were the first to expect more from anti-theft than a payout. Bike Hunters made "we'll get your bike back" famous — the idea that when a bike is stolen, someone actually goes after it. If you bought a VanMoof, you bought into that idea.
That's BackPedal's whole business. Report a theft to our 24/7 hotline and a handler starts live-tracking your bike immediately, using the GPS and cellular hardware VanMoof built into it. Recovery agents deploy to wherever the bike surfaces — we know the handover points, the vans, the routes. 79% of the bikes we chase come home, most within about 48 hours.
And BackPedal bundles the insurance side too: Sundays-underwritten theft cover, battery and motor included. If a bike genuinely can't be recovered, the claim is handled — subject to standard policy terms.
Kick Lock deters. The alarm annoys. Tracking locates.
Recovery is the missing step — here's what the subscription adds.
- 24/7
A human ops team
Report a theft any hour. A handler opens the case immediately and starts live-tracking — no claim form, no waiting for office hours.
- UK-WIDE
Recovery agents
Stolen bikes follow predictable routes. Agents deploy to where your VanMoof actually ends up — anywhere in the UK, not just London.
- BACKUP
Theft insurance
Sundays-underwritten cover, battery and motor included. If recovery isn't possible, the claim is handled — subject to standard policy terms.
No install appointment — your VanMoof arrives pre-fitted
S, A and X series bikes — S3, X3, S5, A5, S6 and S6 Open — skip the install entirely. There's nothing to fit and no appointment to book, and the built-in-tracker discount is applied to your quote automatically.
That's also why VanMoof owners anywhere in the UK can join today: recovery operations run nationwide, and there's nothing to wait for. After checkout we register your bike's tracking with our recovery team — you're fully set up within one working day.
The one thing we ask: keep the VanMoof app connected, along with any VanMoof subscription that enables tracking on your bike (on newer models, live tracking sits behind Ride Pro). Your recovery cover runs on that tracking, so it needs to stay live.
One subscription covers recovery and insurance together: annual in year 1, then monthly or annual at a discount from year 2.
BackPedal is an independent service and is not affiliated with or endorsed by VanMoof.
We've recovered 800 stolen bikes — and counting.
We've recovered 79% of all stolen bikes that we've covered with a tracker.
79%
Average recovery time
2 days
Streatham recoveryDB075 - 242907264
Stratford recoveryLucy D. VOLT22130272
Brighton recoveryMike Baker Street FB Recovery Trek Cargo
Twickenham recoveryUK175
London recoveryZ889496
Hounslow recoveryVOLT22160171
Traditional bike
insurance vs
BackPedal
A bike is stolen every 2 minutes in the UK. Fewer than 2% of thieves are ever caught. Traditional insurers don't care — they just price it into your premium. The thief profits. You start again. Nothing changes.
BackPedal is different. We track your bike, recover it, and return it to you — so the thief gets nothing. Insurance is our backup, not our business model.
What you get
RecommendedBackPedalRecovery + Insurance
Other Bike InsuranceTypical Policy
01Recovery & Protection
Get your actual bike back
Covert GPS tracking included
24/7 recovery team deployed
Bike stolen? One call and we take over
02No exclusions on recovery
Forgot to lock up? Still covered
Left outside your house? Still covered
Stolen whilst riding? Still covered
03Insurance
If we can't recover your bike, our backup insurance by Sundays kicks in — the same kind of cover you'd get from any other bike insurer. Standard terms apply and claims are subject to approval.
Financial cover for a replacement bike
Accessory cover
Theft damage cover
Excess
£50*
Varies
* No excess on recovery claims. £200 excess for battery-only insurance claims.
VanMoof insurance FAQs
Which VanMoof models qualify?
S, A and X series bikes — S3, X3, S5, A5, S6 and S6 Open. If yours is one of these, the built-in tracking is BackPedal-compatible: no install appointment, 15% discount, and you can sign up from anywhere in the UK.
I ride an older VanMoof — can I still join?
Yes — through the standard flow. For Electrified S/X and other earlier models we fit a covert BackPedal tracker instead: mobile install is currently available in London zones 1–4, and the rest of the subscription (24/7 recovery + Sundays-backed insurance) works exactly the same.
Do I need VanMoof's Ride Pro subscription or Theft Proof service?
You don't need any insurance or theft product sold by VanMoof — theft cover is bundled into your BackPedal subscription, backed by Sundays. What you do need is your bike's tracking working: keep the VanMoof app set up, and maintain any VanMoof subscription that enables tracking on your bike (on newer models, live tracking sits behind Ride Pro). Recovery runs on that tracking, so it needs to stay live.
What about Apple Find My?
Keep it set up — Find My and the VanMoof app work side by side day-to-day. If the worst happens, report the theft to us and our team runs the recovery on the bike's own tracking; if Find My shows a recent location, share it with your handler — every data point speeds up the chase.
How fast am I covered?
Signup takes about three minutes and there's no install appointment. Our team registers your bike's tracker with recovery ops and confirms by email — you're fully set up within one working day of checkout.
The tech's in the frame. The recovery team is one signup away.
No install appointment, 15% built-in-tracker discount, UK-wide signup. See your price in 60 seconds.