How can we help?

We get stolen bikes back. Hidden trackers lead our recovery team, working across mainland UK, to your bike, and our agents go and get it. We've recovered over 1,000 bikes, with a recovery rate above 80%, most within about 48 hours.

Recovery only uses the tracker already on your bike. Tracker + Recovery adds our hidden tracker kit. Tracker + Recovery + Insurance adds backup theft insurance from Sundays on top.

If your bike already has a tracker, Recovery only is the cheapest way in. If it doesn't, Tracker + Recovery gives you our kit. If you want your bike's value insured too, choose Tracker + Recovery + Insurance.

Recovery only and Tracker + Recovery are a recovery service, not insurance: we get your bike back, but its value isn't insured. Only Tracker + Recovery + Insurance includes theft insurance, provided by Sundays.

Mainland UK. We post the kit to any mainland UK address, and our recovery team works across mainland UK.

Ebikes and pedal bikes, including cargo bikes, worth up to £20,000 on every plan. For the insurance plan, your bike must also be UK road legal.

There's no minimum age for Recovery only or Tracker + Recovery. Under 18? A parent or guardian signs up for you. For Tracker + Recovery + Insurance, you need to be 18 or over and live in the UK.

Yes. Add as many bikes as you like, and when there are two or more, every bike is 10% less, kit included.

Because it's a recovery service, not insurance. You pay for the tracker kit once, then a small monthly fee for our team to go and get your bike if it's stolen.

A Sleeper GPS, a close-range Bluetooth beacon, and disguised casings chosen for your bike, with tamper-proof bolts and the key to fit them.

It works out where your bike is in two ways. GPS satellites give the most precise fix, sharpest outdoors. Cell triangulation off nearby mobile masts is the backup and gets us within a few hundred metres. It sends its position to our team over the mobile network.

It gives off a short-range Bluetooth signal and needs no satellites or mobile signal. Once the Sleeper has us within a few hundred metres, our agents' scanners follow the signal to the building, shed or van your bike is in.

Each can lead us to your bike on its own. Together, they give our team two independent ways to find it.

It takes about 5 minutes, with every tool in the box. Your fitting guide shows where each casing goes on your bike. There's nothing to activate.

We check your bike's make and model after you order and pick casings that fit it. We don't show casings publicly, so thieves don't know what to look for.

Most thieves never look. The two devices are hidden apart, in casings made to pass as ordinary bike parts, and we keep releasing new ways to hide them.

No. Both devices run on batteries that last up to 3 years, with no wires and nothing to charge. While your plan is active, we send you fresh trackers when the batteries run low.

We despatch it within 2 working days. Fit it as soon as it arrives: your cover starts when the trackers are on.

On the kit plans, when you fit your trackers. On Recovery only, after a 7-day waiting period from signup.

Yes. You can move your kit to another bike and keep your protection going. Just contact our team and we'll guide you through it.

Not currently. Our kit is a theft-recovery tool that our team uses, not a live map for you.

Live tracking needs a big battery or wiring into your bike. Ours are small enough to hide and run for years with nothing to charge.

Apple AirTag, Bosch ConnectModule, PowUnity BikeTrax, trackers built into the bike (Cowboy, VanMoof, Riese & Müller and others), ex-Blike rental bikes, and most other trackers. Tell us which one you have when you join.

No, not day to day. Your location stays with you. You only share your tracker's location with us after a theft.

Report the theft to us, then share the tracker's location the way its app allows, for example Share Item Location in Apple's Find My. We'll walk you through it.

Yes. Keep using it as normal. Most give live or close-to-live location in the maker's app.

Keep your tracker charged, switched on and on the bike. If it's off or flat when your bike is stolen, we may not be able to find it.

Thefts in the first 7 days after you join aren't covered. It keeps the service fair for everyone, and your right to cancel within 14 days is unaffected.

Yes, and lots of members do. Our kit adds a Sleeper GPS and a close-range beacon, hidden apart on your bike, alongside your own tracker: more ways for our team to find it. It's the same monthly price, plus the £89 kit.

Probably. Choose "Another tracker" and tell us which it is, and we'll check it works with our recovery service.

Call our 24/7 theft line on 0808 304 0476, or use our Report a theft page. The sooner we know, the sooner our team can start. We file the police report, with your help.

Our in-house team follows your bike's trackers, then our recovery agents go and get it. Most bikes are back within about 48 hours.

Our office team reads every signal from your trackers, works out where the bike is likely hidden and plans the recovery. Then a trained agent goes to the area and uses scanners to find the bike, even indoors. Whether it's in a property, locked up or dumped, they get it back without confrontation, and we bring in the police where needed.

Yes. Recovery covers the whole of mainland UK, wherever your bike ends up.

No. There are no call-out fees and no excess for a recovery: it's part of your plan.

Over 80% of the time. We've recovered more than 1,000 bikes.

Yes. Once we've recovered it, we bring it back to you.

You're covered whether it's locked up or not, used for deliveries or work, or snatched mid-ride. (On the insurance plan, the insurance itself doesn't cover courier, delivery or hire use, though our recovery service still does.)

Possibly. Use our Report a theft page and we'll tell you what we can do.

Best case, we bring your bike home. Worst case, your kit and recovery subscription cost you nothing. If your bike is stolen while your cover is active and we can't recover it, we refund your kit and every recovery subscription payment you've made. Insurance premiums aren't refunded, but on the insurance plan you can claim your bike's value from Sundays, subject to policy terms. One refund per bike.

Every payment you've made. There's no kit to refund.

No. On the insurance plan, the refund leaves out the insurance premium, and you can still claim for your bike through Sundays.

The theft has to happen while your cover is active, so after your waiting period on Recovery only, or once your trackers are fitted on the kit plans.

Yes. Send the kit back within 30 days of us posting it for a full refund. We cover the return postage.

Sundays Insurance, underwritten by Red Sands Insurance Company (Europe) Ltd. It's backup theft insurance: if we can't recover your bike, you can claim for its value through Sundays, subject to the policy terms.

£100 on each claim.

£20,000.

When you fit your trackers, along with your recovery cover.

Bikes used for courier, delivery, hire or other business use, and professional or sponsored cyclists (our recovery service still covers these), plus the £100 excess. Your bike must be UK road legal: for ebikes, a motor of 250W or less that stops assisting above 15.5mph. The policy also has security conditions you need to follow to claim. Read the policy documents before you buy.

Lock it whenever it's out of your sight, through the frame to something fixed, with a Sold Secure Silver lock (Gold for bikes worth £1,000 or more). Don't leave it anywhere but home for more than 18 hours (24 at a train station or your workplace). At home, don't keep it in the garden unless it's a cargo bike, out of sight and locked.

Report the theft to us straight away, and we'll file the police report with your help within 48 hours, as the policy needs. If we can't recover your bike, claim through Sundays.

Yes. Get in touch and we'll add it to your plan. You only pay the difference.

Recovery only is £5.99 a month, with nothing to pay up front. Tracker + Recovery is £89 for the kit, then £5.99 a month. Tracker + Recovery + Insurance is the £89 kit, then a monthly price based on your bike's value.

Yes. Paying yearly is 10% off, and paying for 3 years is 20% off. Choose at checkout.

Yes. When you protect two or more bikes, every bike is 10% less, kit and insurance included.

Yes. On the kit plans you can use it on any billing; on Recovery only, on yearly or 3-year billing (a monthly payment is too small for Klarna).

At checkout, under "Have a discount code?".

Yes, prices include VAT where it applies.

The kit and your first month (or year) on the day you order, then on the same date each month (or year).

We may change our prices. We'll tell you at least 30 days before a new price applies to you, and you can cancel before it does.

Yes, any time. On the kit plans, send the kit back within 30 days of us posting it for a full refund, and we cover the return postage. After that, a monthly plan stops at the end of that month, and a yearly or 3-year plan refunds the months you haven't used. The kit is yours to keep.

From My account in the Help menu, or get in touch with our team.

On yearly or 3-year billing you get a full refund. On monthly, your plan stops at the end of that month.

Yes. Cancelling the plan ends the insurance too. On yearly or 3-year plans we refund the months you haven't used, insurance included.

Yes. Buy again with the same email and the new bike is 10% less, kit included. Your existing plans get 10% off from their next renewal.

Yes. Get in touch and we'll move your plan to the new owner, so the bike stays protected.

Yes. Tell us about your new bike and we'll move your plan to it. If you have insurance, we'll adjust your price to match the new bike's value.

Through My account, in the Help menu.

Use Contact us in the Help menu, or email team@backpedal.co.