Help centre
How can we help?
Quick answers and full guides on the BackPedal recovery service, our backup insurance, and how our covert GPS trackers work.
Quick answers
Does BackPedal cover my bike if it wasn't locked?
Yes - our recovery service has no exclusions. It doesn't matter if your bike was locked, what lock you used, or where it was parked. If it gets stolen, we go to recover it.
What happens if my bike can't be recovered?
Our backup insurance by Sundays provides financial cover for a replacement bike. Standard insurance terms apply and claims are subject to approval, just like any other bike insurance policy.
How much does BackPedal cost?
Annual protection starts from £153, which works out to £12.75 per month. This includes the GPS tracking kit, professional installation at your home or office, 24/7 recovery service, and backup theft insurance.
What's the excess?
There's no excess on recovery claims — we get your bike back at no extra cost. If you need to make an insurance claim, the standard excess is £50. Battery-only claims have a £200 excess.
How long does recovery take?
On average, less than 2 days. Our current recovery success rate is about 80%.
Do I need separate bike insurance if I have BackPedal?
No. BackPedal includes backup theft insurance underwritten by Sundays, so you're covered for both recovery and financial protection in a single subscription.
Does BackPedal work for regular bikes or just ebikes?
Our tracking and recovery service works for both bikes and ebikes.
How is the GPS tracker installed?
Our mechanics install the tracker covertly at a time and place you choose. The tracker is hidden so a thief won't know it's there.
In depth
Thefts & Recovery
- Thefts & Recovery
Bike recovery service: how we get bikes back
Bike stolen? Our bike recovery service doesn't just track your bike — a real team goes out and gets it back, with a 79.7% recovery rate on tracked bikes.
Read more - Thefts & Recovery
Is it legal to recover stolen bikes?
Short answer: Yes. But it's important to understand how it's done and what we avoid to stay within the law. Let's break down how BackPedal safely and legally recovers stolen bikes — without crossing any red lines.
Read more - Thefts & Recovery
What to do if your bike is stolen (first 24 hours)
Whether you're a BackPedal customer or not, having your bike stolen is a gut punch. But the steps you take in the first few hours can make all the difference. Here's what to do — with or without BackPedal.
Read more
Insurance
- Insurance
Bike insurance terms explained: excess, exclusions & more
Insurance policies can be full of legalese — but we're here to help you skip the jargon and get straight to what matters. If you've opted into BackPedal insurance, here's a quick guide to the most important terms, rules and limits.
Read more - Insurance
Bike recovery vs insurance: do you need both?
Bike recovery goes and gets your stolen bike back; insurance pays out if it can't be found. Here's how BackPedal bundles both — protected before, during and after a theft.
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Trackers
- Trackers
Bike GPS trackers: live, sleeper & beacon
No two bikes need the same bike GPS trackers. We match a mix of live, sleeper and beacon devices to your bike's size, type and power — so the kit fits your frame and the way it tends to get stolen.
Read more - Trackers
How do bike trackers work?
Modern bike trackers are little marvels of engineering — able to pinpoint a bike's location across cities, through buildings, and sometimes even while it's standing still. This article dives into the key technologies behind them.
Read more - Trackers
How do you install bike trackers?
Not all bike trackers are created equal — and neither are the bikes they're installed on. Here's how installation actually works in the wild, what to expect, and why stealth (not brute force) is our superpower.
Read more
Ready to get started?
Interested in BackPedal protection? You get tried-and-tested tracking kit installed by one of our mechanics plus the assurance of knowing the BackPedal team is there to get your bike back.
See pricing plans