★ ★ ★ ★ ★ 4.7 on Trustpilot
The TV programmes that came into the field with us, the press on bike theft and recovery, and what BackPedal customers say after we've got their bike back.
★ ★ ★ AS SEEN ON TV
Three film crews. Three networks. One question — what does it actually look like to recover a stolen bike? Press play and find out.
45 minIn London, bike recovery specialist Bilal hunts down an ebike's GPS signal to a block of flats — and is shocked to discover what looks like a bike chop shop inside.
“A routine recovery spirals into public confrontations, police involvement and a chase across multiple thefts — showing how unpredictable stolen bike recoveries can be.”
Watch on YouTube
“Dispatches secretly films suspected handlers and goes on the trail of stolen bikes with our team.”
Watch on YouTube★ ★ ★ THREE NETWORKS · ONE TEAM
When journalists need someone willing to take a camera onto London's streets and recover a stolen bike — they call us.
The UK-based startup offers e-bike owners a monthly subscription service, which includes recovery of the e-bike and, more recently, insurance via Sundays Insurance, one of the largest cycle insurers in the UK. BackPedal says it has a 90% recovery rate, but the insurance provides a security net for the bikes that can't be brought back.Read full article
Last year, a YouGov survey found that more than three quarters of British people don't expect the police to bother investigating bike thefts. 84% of those surveyed also believe that it is unlikely that bike thieves will be caught and convicted, with over half claiming that it is "not likely at all" that criminals stealing bicycles will be found guilty in court.Read full article
Bike theft is rife, and yet, it doesn't seem like much is being done about it. An increasingly overstretched policing service, combined with emboldened criminals, has resulted in a slew of horror stories. It is not a victimless crime; a bike could be someone's only means of transport, or it could be their prized possession, the most expensive thing they own.Read full article
★ ★ ★ ★ ★ 4.7 on Trustpilot
My bike was stolen… BackPedal took over the whole operation to get my bike back. Kind and caring and excellent at their job!
Alexandra Stratos
Chef, Highbury
My ebike is essential to our lives so I love the peace of mind knowing you've got a team there ready to go if the unthinkable happens.
Elan TamSey
Musician, Walthamstow
BackPedal gives me a way to protect my kit and fight back against bike theft at the same time.
Mat Shreeve
Engineer, Camden Town
BackPedal have recovered my ebike twice now. It is still a horrible experience having my bike stolen but the team are so resourceful they got a quick result.
They could not have been more conscientious on my behalf.
Frances Kelly
Kensington
Rated 4.7 · 35 reviews on Trustpilot
It was past midnight and I didn't have much hope of anything happening that night… Richard answered immediately… By 5pm, Edgar had delivered my bike to my home, in exactly the same condition as it was before.
I cannot recommend this service highly enough - if you care about your bike, it's a no brainer!
My Canyon e-bike was stolen… they were professional, knowledgeable, reassuring and super responsive. They kept me informed throughout the process. Most importantly, they successfully recovered my bike within 10 hours of me contacting them.
…it was like a military operation and they won.
To my absolute amazement, they successfully recovered my bike within 2 hours. What really stood out was the customer service; they kept me updated the entire time, providing constant peace of mind during a chaotic situation.
They've earned a lifelong customer… Truly spectacular service!
Edgar from Backpedal got our bike back within an hour of reporting the theft. The whole process was caring, professional and fast - I'm so impressed. I'd highly recommend Backpedal - since police isn't going to do anything, these guys are absolute heroes! Thank you!
A superb team from start to finish. Everyone in the office was helpful, kind, and extremely supportive. Having people on your side who know what they're doing can completely change an otherwise frustrating and futile situation into a positive one. I called in the morning and had my bike back by the afternoon. Edgar is sharp, efficient, and exactly the person you want when it comes to recoveries.
The BackPedal team is amazing! They retrieved my bike within hours of reporting it, and made the whole process look trivial and reassuring. The experience is really like their instagram videos.
These guys are clearly professionals that can be trusted and on top of that they are super nice!
Reviews shown verbatim from our public Trustpilot profile.